![]() You can verify if your device is receiving an IP address by using the WiFiman Mobile App’s Discovery feature ( iOS / Android). Make sure your device is receiving an IP address. Verify that your device is ready for adoption, or factory reset it if necessary.ġ. Follow our simple troubleshooting steps before continuing to Application-specific tips:Įnsure that your application is set up and running on a UniFi ConsoleĮnsure that you are using the correct power source, and do not exceed your switch's PoE availability.Ĭheck your device’s physical port and cable. If you are having trouble adopting a UniFi device, it is likely due to an issue in the device's environment. Sign in to your UniFi application on the Web Portal or mobile app ( iOS / Android) and click to Adopt the device.Power on your new UniFi device and connect it to the same network as your UniFi Console.We recommend using a UniFi Gateway Console for the simplest, most streamlined adoption process. All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Adoption is the process of connecting a device to the UniFi application that will manage it.
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